1xBet Your Details Weren't Recognised? Here's How to Fix It Fast

If you’re trying to log into your 1xBet account and keep getting an error, the most common reason is that your login details don’t match what’s on file—usually a wrong password, outdated phone number, or mistyped email.

It can also happen if you’re logging in from a new device or location that triggers a security flag.

In some cases, you might see specific messages, including errors like 1xBet your details weren't recognised, which point to issues with how your account is identified in their system.

In this guide, I’ll break down exactly why this happens, what to check first, and how to fix it quickly—even if you’re completely locked out.

Why you’re getting the “1xBet your details weren't recognised” message

This error usually shows up when your phone number, email, or user ID doesn’t match what 1xBet has on file—or if the password entered is incorrect.

I’ve also seen it appear if your account is temporarily blocked due to too many failed attempts or an IP/location mismatch.

Sometimes, it’s as simple as a typo. Other times, it might be a forgotten update to your login details or even a temporary system glitch on 1xBet’s end.

Double-checking your 1xBet login credentials

First things first: make sure the login info you're using is current and exactly right. 1xBet lets you log in with a phone number, email address, or user ID—so if one doesn’t work, try another you’ve used before.

In my experience helping friends with this issue, the most common mistake is entering an old phone number that’s no longer linked to the account.

Also, be careful with the password—it is case-sensitive, and even an extra space at the end can trigger the error.

If you’re not 100% sure about the password, click on “Forgot your password?” right below the login box. 1xBet will send a reset link to your registered email or SMS to your phone.

If you don’t receive anything, that’s a sign your account might be tied to different contact info than you’re using now.

What to do if your login still doesn’t work

If you're confident your credentials are correct but you're still getting the “your details weren't recognised” message on 1xBet, there are a few other possibilities:

1. Account temporarily locked After several failed attempts, 1xBet might freeze your login for a short period as a security measure. In this case, wait 15–30 minutes and try again, or clear your browser cookies and refresh the page.

2. Device or location mismatch If you’re logging in from a new device, VPN, or IP address, 1xBet’s system might flag the attempt. I’ve seen this happen when someone logs in from abroad or changes mobile networks. Turning off your VPN or switching to a more familiar connection (like your home Wi-Fi) can help.

3. The account was deactivated If there were issues like duplicate accounts, verification failures, or suspicious activity, or if you're wondering can 1xBet ban you for winning, 1xBet might have blocked or deactivated your account. In that case, your best bet is to contact their support team directly.

Contacting 1xBet support for login issues

When all else fails, reaching out to 1xBet’s customer support is the fastest way to get back in. I recommend using the live chat feature first—it’s usually quick, and the agents can check your account status in real time.

Be ready to provide:

• The phone number or email linked to your account
• The last few digits of your account ID (if you have them)
• A screenshot of the error message (optional, but helpful)

If live chat isn’t responsive, you can also email support@1xbet.com. Include as much detail as possible, but avoid sending passwords.

Tips to avoid future login issues on 1xBet

Here’s what I usually suggest to anyone who’s had this login hiccup:

• Keep your email and phone number up to date in your 1xBet profile settings
• Use a password manager or securely write down your login info
• Avoid logging in from too many different devices in a short period
• Enable two-factor authentication if available—it helps with account recovery too

Also, 1xBet often sends important account notices to your registered email, and if you’re unsure whether your deposit limit cannot be increased on 1xBet, those updates usually arrive there—so check your inbox (and spam folder) regularly.

Final thoughts

Seeing “1xBet your details weren't recognised” is definitely frustrating, but it’s usually something you can fix yourself in a few minutes.

From what I’ve seen, most cases come down to a mistyped password or using the wrong login method (like trying a phone number when the account was created with an email).

If you're still stuck after checking all the basics, don’t hesitate to reach out to support—they’ve handled this issue many times and can usually sort it out quickly.

Let me know if you need help drafting a message to their team or want guidance on securing your account moving forward.

FAQs

Why does 1xBet say your details weren't recognised?

This usually happens when your login info—like your phone number, email, or password—doesn’t match what 1xBet has on file.

What should I do if I forgot my 1xBet password?

Click the “Forgot your password?” link on the login screen to receive a reset link by email or SMS.

Can 1xBet block my account for security reasons?

Yes, 1xBet may temporarily lock your account after too many failed login attempts or if you're signing in from a new location or device.

How long is a 1xBet login block?

Most temporary login blocks last 15–30 minutes, but clearing cookies or switching networks can help resolve it faster.

1xBet your details weren't recognised — how to fix it fast?

Start by checking your credentials for typos, reset your password if needed, and contact support if the issue continues.